From Automotive Retailing Today...
Job Definition
Master technicians are tasked with repairing the most challenging and time-sensitive problems that vehicles have when they arrive at the service department. Master technicians also may spend much of their time diagnosing and repairing unusual problems, rather than conducting more routine vehicle service or simple repairs. In large shops, master technicians are specialized, using a variety of computerized systems to complete their work.
As with all positions within dealerships, master technicians are expected to uphold the highest ethical standards.
Job Duties
The duties of a master technician include:
- Conferring with customers or service advisors to obtain descriptions of vehicle problems, and to discuss work to be performed and future repair requirements.
- Examining vehicles to determine wear and extent of damage or malfunctions.
- Assisting the shop foreman/lead technician in recruiting and hiring qualified service technicians as well as assisting technicians with their skills, providing technical support when needed and monitoring performance and productivity.
- Testing and adjusting repaired systems to meet manufacturers' performance specifications.
- Ensuring that the shop is in excellent condition in regard to cleanliness, safety, and equipment condition, and conducting periodic spot checks to maintain high-quality service.
- Test-driving vehicles, and testing components and systems, using equipment such as infrared engine analyzers, compression gauges and computerized diagnostic devices.
Job Requirements
Master technicians should be certified by The National Institute of Automotive Service Excellence (ASE) in all eight automotive specialty areas (engine repair, engine performance, heating and air conditioning, electrical systems, automatic transmissions, manual transmission and axle, brakes and front end), and should have at least ten years of experience as an automotive technician.
Master technicians are required to not only understand and keep abreast of the federal, state, and local regulations that affect their operations, but also to comply with these regulations as well as hazardous waste disposal and OSHA Right-to-Know regulations and to provide necessary training on these regulations and ethical practices.
People working within the automotive retail industry often have to work extended hours, evenings and weekends to achieve their goals.
Education Requirements
Most employers regard the successful completion of an automotive training program in a National Automotive Technicians Education Foundation (NATEF)-certified high school or community college as the best preparation for service technicians. Automotive Youth Educational System (AYES) programs in high schools and community colleges provide excellent training and internship opportunities. Professional certification from the National Intstitute for Automotive Service Excellence (ASE) is preferred.
Focusing on the following coursework may be useful to those seeking a career in automotive service: mathematics, computers/electronics, automotive service and technology and courses that teach analytical skills.
Career Path
Master technicians may become shop foreman/lead technicians, service managers, fixed operation directors, race team pit crewmembers, and automotive writers - even auto technology teachers. Those with a flair for business may own their own shop or manage a shop or car dealership.
Salary Range
The average annual earnings of master technicians are approximately $51,000 to $71,000. Earnings vary depending on experience, and the dealer's geographic location and size.
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Benefits
Benefits vary by employer, but most dealerships offer on site training, health insurance, retirement plans, and other benefit options. Talk with the specific dealer human resource manager about benefit packages.
Physical Demands
Working in the automotive industry can be physically demanding. Certain positions require employees to spend most of their workday on their feet and to carry heavy and awkwardly sized items. A reasonable level of physical fitness and flexibility is beneficial.
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